Privacy Policy

JobLane is a business software platform operated by JobLane Inc., a corporation incorporated in Ontario, Canada. It is used by service contracting businesses to run their operations. This policy describes how we handle information about business accounts and their authorized users (owners, office staff, and technicians). It is not directed to individual consumers using JobLane for personal or household purposes, since the Service is not offered for that use.

This policy describes our practices; your use of the Service is governed by our Terms of Service, including its disclaimers and limitations of liability.

We handle two different kinds of information, in two different roles:

• Account & usage information — information about your business and its authorized users (names, contact details, credentials, billing, and usage data). For this information, JobLane Inc. is the organization accountable under Canadian privacy law.
• Business Data your company enters — the records your business stores in JobLane about its own customers (contact details, job history, photos, invoices, and similar). Your business decides what is collected and why; we process this data only to provide the Service on your business’s behalf and on its instructions. As between us, your business is responsible for having the legal right and any required consents to collect this information, and for responding to privacy requests from its own customers.

If your information was entered into JobLane by a business you hired (for example, your HVAC company), please direct privacy questions and requests to that business. We will refer any requests we receive to them and reasonably assist.

We collect information in three broad categories:

• Account & business information — business name, trade, contact details, billing information, and login credentials for you and any team members you invite.
• Customer records you enter — the leads, jobs, invoices, photos, and contact details your business stores in JobLane about its own customers.
• Usage & device data — log data, IP address, device identifiers, cookies and similar technologies, and app usage so we can operate, secure, and improve the Service. We use cookies primarily for authentication, security, and remembering preferences.

We use this information to provide and operate the Service (such as scheduling, dispatch, invoicing, and payment recording), to authenticate accounts and enforce access controls between businesses, to bill subscriptions, to provide customer support, to detect and prevent abuse, fraud, and security incidents, to comply with legal obligations, to enforce our Terms, and to improve product performance and reliability. We may use aggregated or de-identified information that does not identify anyone for analytics and product improvement. We do not use your business’s customer records to build profiles for advertising, and we do not sell personal information.

We share information only with the service providers (“subprocessors”) required to run JobLane on your behalf, and only as needed to provide the Service — for example:

• Payment processing (e.g. Stripe), for subscription billing and payment features;
• Cloud hosting, database, and storage infrastructure (e.g. Supabase, Cloudflare);
• Email, SMS, and push notification delivery (e.g. Resend, Twilio, Apple, Google);
• Error monitoring and security tooling used to keep the Service reliable.

We may also disclose information where we believe in good faith it is required or permitted by law (including to law enforcement or regulators), to protect the rights, safety, or property of JobLane, our users, or others, or in connection with a merger, acquisition, financing, or sale of assets, subject to the commitments described here.

We use reputable cloud providers whose infrastructure may store or process information outside Canada, including in the United States. While information is in another jurisdiction, it may be accessible to that jurisdiction’s courts, law enforcement, and government agencies under local law. We use contractual and technical safeguards with our providers, and by using the Service you consent to this storage and processing outside Canada.

We retain Business Data for as long as your subscription is active so you can access it, and for a reasonable wind-down period after cancellation in case you resubscribe or need to export it, after which it is deleted or anonymized in the ordinary course. Residual copies may persist in encrypted backups until those backups are rotated. We may retain certain information longer where required by law, to resolve disputes, or to enforce our agreements. You are responsible for exporting your Business Data before your account closes.

We use technical and organizational measures appropriate to the Service — including encryption in transit, access controls, and tenant isolation between businesses — to protect information in our care. No system can be guaranteed to be completely secure, and we cannot promise that unauthorized access, loss, or alteration will never occur. Account owners are responsible for using strong, unique passwords, managing team access carefully, removing departed team members promptly, and notifying us of any suspected unauthorized access to their account.

We maintain incident response procedures. Where a breach of security safeguards involving personal information under our control creates a real risk of significant harm, we will report and notify as required by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) — including to the Privacy Commissioner of Canada and affected individuals — and we will keep records of breaches as the law requires. Where the affected information is Business Data processed on behalf of your business, we will notify your business so it can meet its own legal obligations to its customers.

Account owners can export their business’s data at any time from within the product. Subject to applicable law, individuals may request access to, or correction of, personal information under our control; we may need to verify your identity, and we will respond within the timelines required by law.

Marketing emails we send include an unsubscribe mechanism in accordance with Canada’s Anti-Spam Legislation (CASL); transactional and account messages are sent as part of operating the Service. For privacy requests, or to raise a concern with our Privacy Officer, contact privacy@serviceos.com. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.

JobLane is a business tool intended for use by adult business owners and their employees. It is not directed to, and we do not knowingly collect information from, children.

We may update this policy as our practices evolve. If we make material changes, we will notify account owners by email or in-app notice before the changes take effect. The effective date above always reflects the current version.

JobLane Inc. has designated a Privacy Officer accountable for our privacy practices. Questions about this policy or our handling of personal information? Reach our Privacy Officer at privacy@serviceos.com (JobLane Inc., Ontario, Canada).